Hi All - Posting this position for a colleague of mine who is working to fill an opening in one of her client companies. Her contact information is at the bottom of the posting. Good luck, and remember to dust off your 30-second introduction and brush up on your interview skills!

Position: Client Relations Consultant - looking for a professional with excellent customer service/sales and marketing experience in the email marketing arena.

Location: San Francisco
Status: Direct Hire

Primary Responsibilities
•Team Lead - Function as the lead of the client services team
reporting to Manager of Client Services
•Client Ownership - Own PSO relationships for project and
retainer-based clients
•Strategic Thinker - Push the envelope of ground-breaking strategies
for designing and executing successful email programs
•Industry Expertise - Work side-by-side with email industry thought
leaders and marketing strategists
•Project Management - Manage timesheet tracking, project budgets,
document/file repositories, project plans, document templates, issue
tracking, status reporting, meeting schedules, ROI reporting
•Team Leader - Inspire your team (Account Executives, Campaign
Specialist, Tech Consultants and Tech Specials) to execute programs
that track and measure results and deliver tangible ROI
•Manage Up-sells - Build collaborative client relationships and
account size based on trust and tangible results
•Scope Programs - Scope programs and manage resources across multiple
internal teams (i.e. creative, IT, product development)
•Process Development - Collaborate with management to improve internal
processes, business practices, and proprietary industry best practices
•MarComm - Drive the marketing copy and creative team to ensure
quality programs exceed industry standards
Qualifications
•Positive personality - A strong work ethic, a winning attitude and a
sense of humor who enjoys adding value to a strong organization
•Domain Expertise - 3-5+ years in one of more of the following: email,
software consulting, integrated marketing, direct marketing,
interactive agency
•Client Facing - Significant client-facing responsibilities
•Technical Basics - Basic knowledge of one or more web technologies
and Internet environments including: email software, ecommerce, web
analytics, affiliate programs, web services, API integration methods,
and application service providers
•Industry Expertise - Strong understanding of one or more industry
segments a bonus (i.e. financial services, retail, ecommerce, travel,
B2B technology)
•Consultative Selling Skills - Proven track record of identifying
sales opportunities within existing accounts AND ability to create and
give winning presentations (Sales support IS available through a
separate internal team.)
•Project Management - Manage
multi-phase/ multi-dimensional/multi-resource projects while
maintaining high customer satisfaction
•Communication Skills - Ability to translate information (including
project requirements and project goals) to both technical and
non-technical team personnel
•Customer-centric - Client focus with an obsession for achieving
targeted, measurable results
•Strategic Consultant - Strategic and analytical insight to identify
and solve client’s business, marketing and technology problems
•Preference given to candidates with internet technology and financial
services background

For immediate consideration, please email your resume and salary
requirements to:kdoss@keyplacements .com or fax to (510) 791-6106

Posted by Robin Ogden - FiredUP Careers

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